Human factors and ergonomics

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Since 1998 Nielsen Norman Group has been a leading voice in the user experience field: conducting groundbreaking research, evaluating interfaces of all shapes and sizes, and guiding critical design decisions to improve the bottom line.

Source: Corporate website

Gavriel Salvendy (born September 30, 1938) is a pioneer in the field of human factors and ergonomics, and the first one in this field elected to the National Academy of Engineering. At present, he is a professor emeritus of Industrial Engineering at Purdue University and Chair Professor Emeritus and Former Head (2001-2011) of the Department of Industrial Engineering at Tsinghua University.

Source: Wikipedia

Handbook of Human Factors and Ergonomics cover image

The fourth edition of the Handbook of Human Factors and Ergonomics has been completely revised and updated.  This includes all existing third edition chapters plus new chapters written to cover new areas.

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This paper describes the usability testing of the Electronic Programme Guide (EPG) and some Interactive TV applications developed by Telefónica I+D for the Spanish satellite-TV operator Vía Digital. Fifty six people participated in the tests. In order to have a representative sample of the general population, participants were sampled following sex and age quotas from a total of 346 people randomly contacted by telephone.

This Recommendation contains a set of guidelines for the design of user instructions for public telecommunications terminals. These guidelines are grouped into three main categories: general guidelines, guidelines for fixed (printed) instructions and guidelines for dynamic (displayed) instructions. An example of how the guidelines may be implemented is provided in Annex A.
Summary of Website

The purpose of this Recommendation is to specify the form, size and position of a tactile identifier for Machine Readable Cards (MRC, machine readable cards) used in telecommunication applications, i.e. prepaid telephone cards.
Introduction text of the document

The purpose of this Recommendation is to identify pictograms, symbols and icons that could be used to aid users in the identification of services available and then in the use of such services. The revisions to this Recommendation include new symbols and pictograms, developed in close collaboration with the International Electrotechnical Commission (IEC).
Source: Summary of Website

Telecommunication charge cards may be issued by Operating Agencies (OAs) to allow customers to use their card in connection with various international services at appropriate charges for each transaction and have the charges billed to their account in the country where the OA issued the charge card. Cards issued by OAs in accordance with this Recommendation conform to the appropriate ISO standards.


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